Customer Testimonials
The staff at Gary Yeomans Ford Knoxville from the top down, including service and sales, knocked it out of the park in customer service and helping us get into a vehicle that is perfect for our family. And the ongoing benefits that are part of the purchase are very valuable. I will call on Preston when I am ready to buy again.
Peyton was super helpful!
Robert was fantastic to work with, stayed late on a holiday to get the deal done. Not only Robert but the managers and finance folks were a real pleasure. I would buy from them again.
They made the deal happen. Herb is the man!
Great place buy a truck salesman Preston really good salesman to work with
Excellent service and knowledgeable sales professionals!!
The service center was clean and comfortable. Tim the service writer was professional and kind.
Our experience with Gary Yeomans Ford was great. Our salesman Preston went out of his way to make our visit comfortable and he was very knowledgable about the vehicles we were looking for. Our finance manager Brian explained all of our financing and options available. It was a quick process. Delivery of the vehicle was fast and flawless and they were sure to show us how to operate the features in the Expedition.
Preston our salesman was very knowledgeable and helpful. Our experience was great with everyone and was a quick process.Brian our finance manager made the process easy and understandable.
Herb was a great to work with. Hooked me up on swag.
Herb Lambert Very good salesman he was very happy to work with us highly recommend him Herb Lambert!!will definitely use him again if we buy again😀
Excellent staff. Preston Williams took wonderful care of us. Highly recommend.
Was checking online for a used automobile to trade my van in on..Paul Duncan called me..went to see him the next day...came home with a '22 Explorer..happy with .my trade so far...been 3 days now and I'm getting used to it! Thank you Paul...highly recommend this young man if you're looking for.an automobile
We worked with both Paul and Herb to purchase our vehicle. They were fantastic, we didn’t feel pressured, and the whole Yeoman team made the transaction flawless.
The service writer was super nice and accommodating because when I showed up, I did not have an appointment. All I was coming in for was a Works package waiter. He proceeded to tell me it wasn’t a problem that he would take care of me ASAP and that is exactly what he did also letting me know that I had an open recall on my vehicle And that it would be handled before I left he kept me updated at every chance he had and then walked me out to my car and went over the multipoint inspection ...
Prompt service. Super friendly staff. I have purchased 4 cars from this dealer and always have my service done here. Dealer was Lance Cunningham but has been bought out. Same staff with a few new faces. Purchased my vehicles from Zeb. Best salesman in my opinion.
had serious problems with another dealership, but these people took care of the issues efficiently and communicated well the entire time
Herb and Josh were awesome in my truck buying experience. They helped me with questions along the way and I could not be happier with the purchase, service, truck, and everything else that came with the experience. Thank you!
Great attention to service.
We weren’t super excited going into Gary Yeomans Ford Knoxville. Buying a car is usually such a daunting task. However, my husband and I actually enjoyed ourselves talking and negotiating with them. Our salesman Paul was personable and cheerful. He was very helpful through the whole process. We all laughed and talked like old friends. He really helped to make the experience much more relaxed and low stress.
They found the vehicle I was looking for and finished the purchase that day.
Herb Lambert did a great job! No pressure! Great environment! Go see him and he will make it happen for you!
Good people easy to deal with very respectful of your time
The total buying experience was smooth and easy. Preston Williams was awesome to work with. He took pride in providing us with awesome customer service. The staff was very friendly and helpful throughout also. Highly recommend.
Travis and Cole were amazing to work with. Travis responded to every status inquiry as I impatiently waited for my truck to deliver and was always happy to look up status and answer my questions. Cole work with lenders to ensure that I got the best financing deal possible and ensure that my payment was exactly the same as my previous payment. I couldn't be happier with their assistance and work on this truck deal.
They were wonderful. Much better experience than under the old ownership.
Hurb and Cole Fisher made our experience not only great but fun as well. I can’t say enough about them! I enjoyed buying with these guys and will definitely continue to be a repeat customer as this is my fourth vehicle purchase with the help of Cole and the team. I appreciate and highly recommend Gary Yeomans Ford!!
This is the best place to buy a new automobile and/or a used one! Everyone is helpful and knowledgeable about what is being offered! I let them know what I could afford and presto—I got my deal on my new Escape! My salesman was Paul Duncan and he is really a great young man! I enjoyed talking with him and getting my new Escape!
Great people who know what they are doing. Very satisfied with all aspects of service experience.
While traveling through Knoxville on our way to a camping weekend with friends, we had a major blowout on the rear of our truck. After exploring several options without any help, I called this Ford dealership. They dispatched us their mobile unit and he was there within 10 minutes! The mechanic helped us get the spare down and on which unfortunately was not in the greatest condition. He then called to check and see if they had a replacement tire available for our F350. Upon confirmation, he had us follow him to the dealership, even calling to check on us when ...
I dropped my vehicle off to have two recalls repaired.I was told that I would be provided with a rental car while the repairs were being made, however Ford has certain criteria that must be met in order to qualify. My service advisor was David Smiley,who turned out to be a real customer service all star. Mr. Smiley went above and beyond expectations to see that any inconvenience to me was kept to an absolute minimum. He took the time to keep me informed about the progress of my repairs and made the vehicle pick up process and ...
Wonderful environment great people really take care of you would highly recommend them
The dealer is now under new management. They were proactive and contacted me regarding a recall from my vehicle they were able to come to my location and correct the problem unfortunately there was a glitch with their computer so they had to bring my car in for service happen and I had the car back the next day. They were very good about sharing communication I will do business with this dealership under new management now, everyone was pleasant and professional
Our truck broken down in Gatlinburg. We had it towed to Gary Yeomans Ford as they were the only dealership who said they would look at it. They did and had it ready to go quicker than I thought possible.
Seth and the entire staff was amazing to work with and the whole process was so smooth!
It has always treated me very well and the staff here is very knowledgeable as well they explain the problem and let you know how they are going to correct it. Would highly recommend them for all your service needs.
Christian Rowe was very kind and considerate and answered any questions no matter how stupid they might have been. I have been to many dealerships and this has been the most pleasant and pain free experience I have had to date. Cheers!
Quick n easy
My breaks needed to be replaced and I took my Explorer in. I was very pleased with the level of communication and care I was provided. I have used this Dealership since I moved 3 years ago. It was Lance Cunningham back then. I saw a lot of very new equipment in the bays while sitting in the waiting room. It was impressive. The best part was getting my vehicle back with solid breaks. My only complaint is to Ford overall. Ford Pass changed their points program and I lost a Ton of points. I'm going to have to educate ...
I absolutely love coming to this location for service. The staff is always courteous and ensures that I am taken care of. Highly recommend
Had a great experience would go back for another service got me in and out fast
The service department does a great job from start to finish: Easy to make an appointment; Good communication about the process and needs; Informed when vehicle was finished; Received Invoice by email as requested, and Price was reasonable. Thanks, Yeomans!
Unfortunately I was unable to get my car fixed due to expense and age of my car. Ben Murphy was awesome!! He tried everything he could to help me. He went above and beyond his job in the service department. That man deserves a raise. He is compassionate and caring. He really listened to me and me being a senior citizen, that is a rare quality!
As always Abby helped me out and made the process quick and easy! The towing service is also unbelievable! Great job as always!
Great people to work with and would do business with again.
Was trying to get a car and Austin A and Josh W helped me out the best they could they were really professional and took their time to try and get a deal done!
Great job. Got me in on time. Salesman was very prompt and polite. Answered all questions. I had to wait on truck but wait was not too long. Great job.
Great people and service. Everyone is very helpful
Great experience! Saw me immediately with no notice and had me out within the hour.
Gary Yeomans Ford was outstanding. We were traveling through Knoxville when my F150 became disabled and was unable to drive. They were able to diagnose and replace the throttlebody and got me back on the road. They even picked up and delivered the vehicle from our hotel. Thanks a lot to Matt, Lindsay, Miguel, and the rest of the team that helped with my repair.
The employees were great! However, it took way longer than I had expected. Not only that, they informed me that my battery was good, but the next day my battery was dead and I had to abandon my car on western. I asked them to look into the air leak on my tire, and never got an answer on that. I was informed my brakes are bad, but they couldn't confirm the condition of my rotors or my drum brakes. The three employees I spoke with face to face were really nice and definitely deserve some love. However, the ...
Excellent place to go for service I only take my F150 there for service knowing only genuine ford parts will be used
My husband and I purchased a new Ford truck from Zeb. He was a great salesman! He was very knowledgeable. Everyone there made us feel very comfortable! Great place to buy a vehicle!
Very nice associates and fair prices.
It was a great experience I have been here before was not happy with the service so I’ve been going to Lenoir City but the service was so much better I will be back Thank you
We had a great experience trading in our old vehicle for our new ones. Christian was our salesman, he was awesome! In fact the whole sales team was great from the beginning to the end of our time there. We were not prepared to buy a new vehicle at that time, but once we discovered the problems with our old one they were all quick to help us figure out our options. Since the whole team were so helpful and nice my husband decided on the spot to trade in his truck too that day. Christian was very patient and ...
Great experience, 5 stars. Impressive buyer benefits. Paul Duncan is the man you want to talk to
I had a great experience at Gary Yeomans Ford today. Shoutout to Josh Williams, Josh Smith and Chuck Tucker for taking great care of me and giving me an excellent lease deal on my dream car!
ABSOLUTELY AMAZING EXPERIENCE. From the first interaction from an on-line inquiry to the in- person introduction and test drive process, the staff at this dealership were all very informed and helpful. I wanted to purchase a particular truck but ended up up-grading to the next level. Our salesman, Hunter, was incredibly courteous and knowledgeable and our finance representative, Josh, was a total professional that clearly has mastered his profession. I was shocked to get a follow up phone call and voice survey opportunity as well. I travel to Knoxville occasionally and will certainly bring my truck back to this dealership ...
Travis and Cole were both very helpful, yes they are sales guys and that have to make a living too, but the deal I received was fair and I enjoyed their company. Will definitely shop there again. Thanks to all the staff and the finance officer for making it fast and simple.
Had a super experience went in there talk to Josh Williams told him what I was looking for. He showed me all their options. We drove a few that I narrowed down. The whole experience was fast and easy highly recommend.
Such an easy streamlined experience. I highley recommend this dealership. Everyone there is great!
Casper provided me with some of the best customer service I have ever had. The family and I had a tire blow out in an older rv and needed a spare. NO ONE was willing to help because it was an odd tire size. Casper wouldn’t take no for an answer and made it happen. I would hire him to represent my company any day! Way to take care of your customer Casper. Thank you.
Prompt, helpful service. Very polite and they offer a very comfortable waiting room if you need to stay during service.
Excellent service! Had my car in for a recall regarding the door. They couldn't have been more accommodating! The waiting lounge was great!
I’ve bought many new vehicles in my lifetime and I can say by far this was the best experience I’ve ever had. I highly recommend the folks at Gary Yeomans Ford Knoxville.
Hunter did an amazing job getting me in for my recall!
Dealership was very personable and professional. The whole buying process was fast and easy. Every member I met was great especially my salesman Seth!
Their service department was very communicative. Tim was extremely helpful & kind!
Exceptional Experience at Gary Yoemans/Lance Cunningham Ford! I highly recommend this dealership. I’ve dealt with a lot of dealerships over the years and from the first ring to the final handshake, my experience with Gary Yoemans/Lance Cunningham Ford in Knoxville was nothing short of stellar. The team there turned what could have been a stressful process into a breeze, making me feel like I was in the safest of hands. Their dedication to finding the perfect vehicle for me was evident throughout. They prioritized my satisfaction above all else, proving that they are not just experienced professionals, ...
Our salesperson and the sales manager were very helpful and worked with us above and beyond to get us where we needed to be on our 2024 Ford Explorer! I would highly recommend Greg Yeomans Ford of Knoxville, they are amazing!
Zeb was extremely personable and professional in helping get me into a car the same day. Was able to answer my questions and went above and beyond to make sure I was satisfied with the vehicle on my terms.
Ok let me start by saying that David (smiley) is beyond the most amazing guy I’ve ever met. I have a 2016 shelby gt350 purchased it from another dealer ship. Doing research I found out that the gen 1 voodoo motors consume oil and blow the motor Looked online to get an extended warranty super confusing to figure out which one cover the motor. So I headed to Lance Cunningham Ford. I explained my issue and they offered me a warranty and promised that it covered the motor. Fast forward 3 months and the car throws a rod. I panicked and got ...
Zeb was awesome helped alot
Christian was amazing help and made my first experience of buying a car smooth and comfortable!
We can't thank Abby enough for her superb customer service! We were a thousand miles from home with a blown turbo and she towed it 75 miles and had it repaired in four days. God bless yall!
Really good service
Excellent work done by the entire team. very helpful and informative
Very friendly environment, the staff is amazing and I highly recommend coming here for any car repairs or to shop for a new or used vehicle
Great place to buy some vehicles. Christian, Chuck, and Josh really treated us right on a 2 car deal and are wonderful to work with! I'll definitely buy from them again. They have my business going forward.
Wonderful service! Peyton called to update me frequently and was great about answering my questions. Davon was also there and helpful when Peyton was busy. Thanks to everyone! My vehicle now runs like a charm. Would definitely use them again and I highly recommend Gary Yeoman's Ford!
I had a great experience! Hunter was great and they got my first recall done in no time. The customer service waiting room was clean and offered snacks and coffee as well as sodas and water. The facility was really clean and the staff was phenomenal. Highly recommend. Janine Harrison
Took truck in quickly and checked what they were able to considering they aren’t able to duplicate the problem. (Related to dash alarms after neutral tow in car dolly)